23 Dec '16, 3pm

Tesla tops Consumer Reports' customer satisfaction index

Tesla tops Consumer Reports' customer satisfaction index

Stephen Edelstein Dec 23, 2016 2016 Tesla Model S Enlarge Photo Consumer Reports' enthusiasm for Tesla electric cars has fluctuated, but owners' enthusiasm has apparently remained steady. The magazine that once declared the Tesla Model S to be the best car it ever tested, but more recently it has raised concerns over reliability, and criticized the automaker's Autopilot driver-assist system. Nonetheless, Tesla once again topped Consumer Reports' annual customer satisfaction rankings this year. DON'T MISS: Tesla falls even further as Consumer Reports ranks reliability The rankings are based on a survey of owners of cars one to three years old, with scores for each model considered in a brand's overall ranking. The customer satisfaction index for individual models is determined by the percentage of owners who responded "definitely yes" to the question of whether they would b...

Full article: http://www.greencarreports.com/news/1107982_tesla-tops-co...

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