28 Sep '12, 3pm

Nissan buys back two Leafs in Arizona under lemon laws

Nissan buys back two Leafs in Arizona under lemon laws

"Nissan works hard to satisfy individual customers when they express unhappiness with their ownership experience. Based on internal data, LEAF customers are some of Nissan's most satisfied worldwide. However, in Phoenix, a small handful of Nissan LEAF customers have complained of gradual battery capacity loss, which is a normal occurrence in battery electric vehicles, is expressly excluded under the vehicle's warranty and can be impacted by extreme heat, high speed, high mileage and charging method and frequency. In the interest of customer satisfaction, Nissan has recently repurchased two customer vehicles as a good will gesture. The company's investigation has determined that there is no defect with the Nissan LEAF, but we did use a buyback formula modeled on an Arizona state repurchase law, given its established criteria. The Arizona state repurchase law was only used f...

Full article: http://green.autoblog.com/2012/09/28/nissan-buys-back-two...

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