11 Apr '12, 9am

Government and energy suppliers reach agreement to help consumers get best deal,

on request, the supplier will help a customer identify, and then provide, the best available tariff to suit their needs at that moment in time and based on the information provided the supplier will write to the customer to help them identify what the new best tariff options for them are and how to get them when a fixed term contract is coming to the end of its term. (by Autumn 2012) suppliers will provide an annual communication to all customers helping them to identify what the best tariff options are for them and how to get them. This may be part of routine communications with the consumer. (by Autumn 2012) suppliers will provide a second communication each year for most vulnerable customers assisted by the Warm Home Discount helping them on to the best tariff for them. (by Autumn 2012) support for a second and larger Big Energy Week 2, to be co-ordinated by Citizens Ad...

Full article: http://www.decc.gov.uk/en/content/cms/news/dpm_bestdeal/d...

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