14 Feb '12, 7pm

Which cellphone carrier offers the best customer support?: With that in mind, we performed a survey of the count...

Which cellphone carrier offers the best customer support?: With that in mind, we performed a survey of the count...

We made our first call to T-Mobile’s customer support line at 1 p.m., and after working our way through a lengthy automated answering system and waiting on hold for 5 minutes, Afe picked up the phone. She answered our tethering question by explaining how to activate tethering on our phone and how to connect a Windows PC and Mac to it. She then noted we were not signed up for a tethering plan and asked if we would like to register for one. Afe also accurately answered our Facebook question, despite admittedly not having an Android phone handy. For our battery life question, she told us to turn off our G2x’s Wi-Fi and reduce our display brightness.

Full article: http://www.mnn.com/green-tech/gadgets-electronics/stories...

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