14 Feb '12, 3pm

The Green Button and a Breath of Fresh Air for Utilities

The Green Button and a Breath of Fresh Air for Utilities

My electricity bill looks like it was designed to confuse customers. I'm pretty sure I'm not alone in feeling this way. Fees with seven decimal places, a "multiplier," distribution, transmission, generation charges, a single "kwh" usage amount. My home address is listed in four seperate places. There are TEN different phone numbers listed (yes, 10). The only aspect of my electricity usage that is clear is the amount I owe for it. I'm sure there are many reasons I should not show my bill here, but it's useful to show what I'm referring to. Here it is: One section looks like it was intended to be useful -- a "Usage History" table. But it has billing periods of different lengths and the periods start in the middle of the month. It only shows a lump-sum "kwh" total for each month. If my bill were entered in a Worst Utility Bill contest, it probably would not win -- I've seen s...

Full article: http://www.greenbiz.com/blog/2012/02/14/green-button-and-...

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