18 Nov '11, 4pm

Only 30% of Utility Bills Actually Explain Their Terms: With all of the consumer-facing technology available i...

With all of the consumer-facing technology available in smart grid projects, there is one item that can stay low-tech and still increase its productivity: the paper bill. Opower has built a business on mailings that provide usage metrics that compare homeowners' current energy use patterns to that of previous seasons and their neighbors. Still, on a basic level, the typical bill needs a more significant overhaul. A recent study from the American Council for an Energy-Efficient Economy (ACEEE) found that only 30 percent of the 100 utility bills sampled provide information about the terms and phrases used in the bill. The reasons for the stagnation of the typical utility billing document are the same reasons for stagnation in many other parts of the utility industry: regulation and a culture that is averse to innovation. Utilities are often required to provide line items tha...

Full article: http://www.greentechmedia.com/articles/read/only-30-of-ut...

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