Can Utilities Explain Smart Grid to Their Own Employees?

What good is it to teach your customers to ask smart questions about their smart meters if their utility customer representatives don’t know the smart answers? That’s one of the many pitfalls that utilities need to avoid to keep smart grid projects from being rejected by customers, according to the latest report from the Smart Grid Consumer Collaborative . The industry research group has collected interviews from dozens of utilities to come up with 10 key suggestions for customer-friendly smart grid deployments. Many of the takeaways of the report come as little surprise — utility customers lack awareness of their own energy use, they care a lot more about saving money than being eco-friendly, and they’re only going to take simple and easy steps to use power more efficiently. But underlying all the guidance on how utility customers interact with their smart meters, utiliti...

Full article: http://www.greentechmedia.com/articles/read/utilities-nee...

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@WendyTheRealtor » 11 Nov '11, 12am
RT @PGEUNPLUGGED: Can Utilities Explain Smart Grid to Their Own Employees? [link] via @greentechmedia
@e_source » 26 Oct '11, 10pm
RT @esourcejustin: Can Utilities Explain Smart Grid to Their Own Employees? [link]
@berenshteyn » 26 Oct '11, 1am
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@Comverge » 26 Oct '11, 12am
Smart grid education for utility employees is just as important as it is to consumers says the @sgconsumer [link]
@QualityLogic » 25 Oct '11, 2pm
From GreenTechGrid: Can Utilities Explain #SmartGrid to Their Own Employees? - [link]
@DonMcDonnell » 24 Oct '11, 10pm
Can #Utilities Explain Smart Grid to Their Own Employees? [link] via @greentechmedia @sgconsumer #smartgrid #smartmeters #PR
@SmartGridSherpa » 24 Oct '11, 6pm
Does awareness start w/ utilities? Utilities educate their workforce on #SmartGrid to prepare for 'smart questions' - [link]
@JakeRsol » 24 Oct '11, 5pm
RT @elaineishere: Like companies integrating sustainability, utilities must integrate #smartgrid understanding across the whole business. [link]
@elaineishere » 24 Oct '11, 5pm
Like companies integrating sustainability, utilities must integrate #smartgrid understanding across the whole business. [link]
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Still lots of work to do RT @chris_perdue: Can Utilities Explain Smart Grid to Their Own Employees? [link] via @greentechmedia
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SGCC's new research has been featured in @GreenTechMedia! "Can #Utilities Explain #SmartGrid to Their Own Employees?" [link]
@EnergyAxis » 24 Oct '11, 3pm
For utilities, #smartgrid education needs to happen inside the walls first, to impact the community at large: [link]
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@sgconsumer find that's #SmartGrid customer awareness starts with educating employees: [link]
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Can Utilities Explain Smart Grid to Their Own Employees? - What good is it to teach your customers to ask smart ques... [link]
@j3juliano » 24 Oct '11, 11am
A good point:Customer communication needed,but can #utilities explain the #smartgrid & #smartmeters to their employees? [link]
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Can Utilities Explain Smart Grid to Their Own Employees?: Utilities need to educate their workforce as well as t... [link]
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"Can Utilities Explain Smart Grid to Their Own Employees?" [link]
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Can Utilities Explain Smart Grid to Their Own Employees? [link]
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Can Utilities Explain Smart Grid to Their Own Employees? [link]
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Can Utilities Explain Smart Grid to Their Own Employees?: What good is it to teach your customers to ask smart... [link]
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Can Utilities Explain Smart Grid to Their Own Employees? [link]