21 Jul '11, 9am

Open Public Services Require Social Innovation via @theneweconomics #innovation #socinn #localgov #socent

Open Public Services Require Social Innovation via @theneweconomics #innovation #socinn #localgov #socent

The enthusiasm for shared back office services. This idea is being forced through despite being wholly unproven. It harks back to the days when people still believed in economies of scale. In practice, it is usually deeply alienating, hugely ineffective and therefore much more expensive. The enthusiasm for digitizing public services. There may be scope for this in some areas, but there is no recognition of the £74 billion disaster which was New Labour’s investment in giant public service IT systems. The real problem is not technological innovation; it is the urgent need for social innovation. The enthusiasm for payment by results, which – as I have argued elsewhere – is likely result in precisely the targets regime that the white paper congratulates itself for escaping.

Full article: http://www.neweconomics.org/blog/2011/07/21/the-ambiguity...

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