18 Jul '11, 3pm

Fortune 50 Companies Lacking in Customer Service

Fortune 50 Companies Lacking in Customer Service

Part of good customer service is maintaining a website with contact information, including a phone number, and links to social networking icons. The Customer Experience Impact Report 2010 found that 82 percent of Americans report that they stopped doing business with companies because of poor customer service. The author of an AdAge article took a look at the homepages of the Fortune 50 companies and found that 47 of them did not have a phone number listed. Some of the homepages didn’t have Facebook (FB) and Twitter icons. Interestingly, AT&T and Verizon are two of the companies that do not have phone numbers listed on their homepages. The only three companies, according to the Adage article, with phone numbers listed on their homepages are Dell, Home Depot and Lowe’s. I decided to conduct my own survey of the homepages of Fortune 50 companies to see which ones included FB...

Full article: http://www.triplepundit.com/2011/07/fortune-50-companies-...

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